These Terms of Service, together with our Privacy Policy, any game-specific rules, and any supplemental terms or documents that we expressly incorporate by reference (collectively, the “Terms”), govern your access to and use of our games, in-game purchases, Virtual Items, User Generated Content, websites, stores, and related services that we make available from time to time (collectively, the “Services”). “Games” means the games that we develop, publish, operate, or otherwise make available, now or in the future.
These Terms form a legally binding agreement between you and us. By downloading, purchasing, accessing, or using any Service, you confirm that you have read and accepted these Terms. If you do not agree, do not download, purchase, access, or use the Services.
Please read these points first. This summary highlights important provisions but does not replace the complete Terms below.
1.1 You may use the Services only if you meet the minimum age stated for the relevant Service and your place of residence. Our current contractual baseline is that you must be at least 13 years old, or older if local law requires a higher age. Store age ratings describe content suitability and do not by themselves determine whether you can enter into a contract.
1.2 If you have reached the age of legal majority where you live, you accept these Terms for yourself and are responsible for complying with them. If you are a minor, your parent or legal guardian must review and accept these Terms on your behalf, supervise your use of the Services, and take responsibility for your compliance, including purchases made with their consent.
1.3 If a parent or guardian informs us that a child misrepresented their age when registering for a Game or Service, we may Stop the relevant Account, as that term is defined in Section 4, once we have information reasonably sufficient to verify the reporting person's parental or guardianship status.
1.4 Children's personal information is handled as described in the Privacy Policy. The minimum age for using a Service and the age at which a child may consent to data processing are separate legal questions and may differ by jurisdiction.
2.1 The Services are operated by GameWinner (HongKong) Network Technology Co., Limited, a company incorporated in Hong Kong SAR, doing business under the GWSVIP brand (“GWSVIP”, “we”, “us”, or “our”). The seller or developer displayed by an app store for a particular Game may be a separate distribution entity; the contracting party under these Terms is the company identified in this Section.
2.2 You may contact us at [email protected].
3.1 We may update these Terms to comply with law, reflect changes to the Services, address new features or risks, or clarify how the Services operate. For a material change, we will provide reasonable advance notice through the relevant Game, our website, email, or another appropriate channel, unless urgent legal, security, or operational circumstances require the change to take effect sooner.
3.2 The effective date appears at the top of this page. Please review these Terms periodically. If you continue using a Service after an updated version takes effect, you will be treated as accepting the updated Terms to the extent permitted by applicable law. If you do not accept a change, you must stop using the affected Service and may request deletion of your Account under Section 5.
3.3 A Game, event, beta, platform, store, promotion, or optional feature may have additional rules. We will make those rules available before they apply. If an additional rule conflicts with these Terms, the more specific rule controls only for the relevant product or feature, unless applicable law requires a different result. A change will not retroactively authorise a charge that was not disclosed when you placed an order.
4.1 Some Services require an account created directly with us or through a third-party platform operator such as Apple or Google (an “Account”). You must provide truthful and accurate registration information and keep it current. You may not share, sell, rent, or transfer your Account. You are responsible for keeping your credentials confidential and for activity conducted through your Account, except to the extent caused by our failure to use reasonable security measures.
4.2 Notify us promptly at [email protected] if you believe your credentials or Account have been compromised. We may require information reasonably necessary to verify ownership before restoring access, changing credentials, or discussing Account information.
4.3 We may “Stop” an Account when we have reasonable grounds to believe that you breached these Terms, engaged in fraudulent, unlawful, or abusive activity, or created a material risk of harm to us, the Services, another player, the public, or yourself. To Stop an Account means temporarily or permanently disabling, suspending, banning, restricting, or muting it. We may also restrict content-uploading features, remove content, or restrict access to Virtual Items obtained through a violation.
4.4 If we mute your Account, you may continue to play where the Game permits, but you will not be able to use free-text chat during the mute period. If we disable or ban your Account, you may lose access to the Account, characters, progress, content, Virtual Items, and Virtual Currency, and any licence previously granted to use the affected Services may be suspended or revoked.
4.5 When reasonably practicable, we will explain an Account action and provide a way to raise a concern through customer support. We may withhold details where disclosure could compromise security, fraud prevention, another person's privacy, an investigation, or a legal obligation.
4.6 We do not guarantee that every Game, item, feature, or Service will remain available at all times, in every location, or for any particular period. Additional discontinuation and availability rules appear in Sections 14, 19, and 20.
4.7 An Account is an access record used to provide the Services; it is not property that you may sell, pledge, inherit, or transfer. We may change or reclaim a nickname, guild name, profile image, or other public identifier when it infringes another person's rights, impersonates someone, exposes personal information, is misleading, or violates the conduct rules. Where a platform account is used to sign in, loss of access to that platform account may also prevent access to the Game, and the platform provider's recovery process may need to be completed first.
4.8 Use the security features offered by your device, platform, and Account, and sign out from devices you no longer control. Customer support will not ask you to disclose a complete password, payment-card number, or one-time authentication code. You remain responsible for activity you authorise and for protecting access methods within your reasonable control.
5.1 You may request permanent Account deletion through the relevant in-game profile or settings where that option is available, through the platform-provided deletion channel, or by contacting customer support.
5.2 To protect Accounts from unauthorised deletion, we may ask questions or request other information reasonably necessary to confirm that you are the Account owner. Once ownership is verified, the deletion process begins and is subject to a 15-day cooling-off period. During that period, the Account is deactivated. Content associated with it may no longer be accessible to you but may remain visible to other users until the cooling-off period expires or the relevant systems update.
5.3 During the cooling-off period, you may withdraw the deletion request and begin account recovery by using the in-game support channel or emailing [email protected]. We may again verify ownership before restoring the Account. If the request is not withdrawn, the Account, purchased items, and associated content will be scheduled for irreversible deletion after the cooling-off period.
5.4 After deletion from active systems, it may take us up to another 30 days to remove relevant copies from backups and disaster-recovery systems. Backup copies are isolated from ordinary use and are overwritten or deleted under our retention process.
5.5 We may retain limited Account information where deletion would prevent us from investigating illegal activity or violations, protecting the security of our systems and users, preserving evidence, resolving payment or fraud disputes, complying with tax or accounting rules, or responding to a lawful request from a court, regulator, law-enforcement body, or government authority. Retained information will be limited to what is necessary for that purpose.
5.6 The recovery process described above applies only when you requested deletion or deactivation yourself and the Account has not already been terminated for a breach of these Terms. Once the cooling-off period ends and deletion is completed, recovery may no longer be possible.
5.7 If we Stop an Account after reasonable notice, you are not automatically entitled to a refund for amounts paid in connection with that Account. This does not limit any refund or consumer right that cannot be excluded by applicable law or a platform-store policy.
5.8 Deleting a Game from a device, signing out, disconnecting a social login, cancelling marketing, or asking a platform to cancel a subscription does not necessarily delete the Account or personal information held in the Service. Conversely, requesting Account deletion does not automatically cancel a recurring payment managed by Apple, Google, or another platform. You should complete both processes where both apply. The Privacy Policy explains how a deletion request is handled and when limited records must be retained.
5.9 Account deletion applies to information and entitlements controlled by the relevant Service. It cannot recall messages, screenshots, public posts, or other copies already made by another user, and it does not require Apple, Google, a payment provider, or another independent controller to erase records kept under its own legal obligations. We will identify the affected Service, verify the request, and apply the deletion and retention rules described here and in the Privacy Policy.
6.1 The Services, Games, Accounts, Virtual Items, software, code, information, data, text, characters, artwork, music, sounds, videos, and other materials made available by or for us, together with the related intellectual-property rights (collectively, the “Content”), are licensed rather than sold to you.
6.2 Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Content solely for your personal, non-commercial entertainment. The licence does not give you ownership, title, or any proprietary interest in the Content, even when you have earned or purchased access to a particular item.
6.3 If you breach these Terms, we may suspend or terminate the licence, acting reasonably and subject to applicable law. All rights not expressly granted to you remain with us and our licensors.
6.4 Unless we expressly permit it in writing or applicable law gives you a right that cannot be excluded, the licence does not allow you to copy, sell, rent, lease, lend, redistribute, publish, commercially exploit, reverse engineer, decompile, disassemble, derive source code from, remove rights notices from, or create an unauthorised derivative work of the Services or Content. Permission for streaming, fan creations, tournaments, APIs, or other community uses may be governed by a separate policy where we publish one.
7.1 You confirm that the information you provide is true, accurate, complete, and kept up to date; that the rights granted under these Terms are personal to you; and that you will not make the Services, your Account, or your passwords available to another person except where a Service expressly permits supervised family use.
7.2 You will comply with the conduct, UGC, and Virtual Item rules in Sections 8, 9, and 10, together with any game-specific rules or restrictions that we clearly present to you.
7.3 To the extent permitted by law, you agree to compensate us for damages, losses, liabilities, and reasonable expenses, including legal fees, arising from a third-party claim caused by your material breach of these Terms, your unlawful conduct, or your infringement of another person's rights. This obligation does not apply to the extent the claim results from our own fault and does not limit non-waivable consumer rights.
8.1 You must not use or allow another person to use the Services to:
8.2 Where a Service allows chat, forums, profiles, or other communications, do not publish another person's real-world personal information without a lawful basis and that person's permission. Exercise particular care with addresses, telephone numbers, financial details, government identifiers, health information, and information about children.
8.3 We may use automated and human moderation, security logs, and records of in-service activity to operate the Services, enforce these Terms, investigate reports, and protect users. Any monitoring or recording must be conducted in accordance with the Privacy Policy and applicable law; accepting these Terms is not a substitute for consent where the law requires separate consent.
8.4 We will determine whether conduct violates these rules by acting reasonably, considering the context, severity, repetition, available evidence, user safety, and applicable law.
8.5 Fair play rules apply even when a particular technique is not named above. You must not knowingly exploit a bug to obtain an unfair advantage, manipulate matchmaking or rankings, collude in competitive play, trade wins, boost another Account for payment, interfere with another player's connection, or use a bot, macro, emulator, modified client, plug-in, overlay, packet tool, or other software in a way that automates play or changes the intended experience without our authorisation. If you discover a serious vulnerability, report it privately rather than testing it against other users, publishing exploit instructions, or using it for gain.
8.6 We may preserve relevant records while investigating suspected misconduct and may reverse an illegitimate benefit, correct a manipulated ranking or balance, remove unauthorised content, or separate Accounts reasonably linked to the same abuse. An enforcement measure should be proportionate to the evidence and risk, but temporary protective action may be taken before an investigation is complete when necessary to prevent ongoing harm.
8.7 These rules apply to attempted conduct as well as completed conduct, including attempts made through modified clients, emulators, scripts, bots, account farms, unauthorised marketplaces, social-engineering messages, or coordinated activity outside a Game that is intended to affect the Services. We may consider intent, impact, prior warnings, and cooperation with an investigation when selecting or reviewing a response.
9.1 “User Generated Content” or “UGC” means content generated or supplied by a user in connection with a Service, including remarks, suggestions, ideas, graphics, text, images, videos, profile information, nicknames, guild names, messages, and communications in private in-game channels or public forums.
9.2 A derivative work made from our Content remains subject to our intellectual-property rights and is not treated as wholly user-owned UGC merely because a user adapted it.
9.3 You retain the rights you lawfully hold in your UGC. By submitting UGC, you grant us a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable licence to host, copy, store, reproduce, adapt, translate, format, publish, distribute, publicly display, publicly perform, and create derivative works from that UGC for operating, securing, improving, marketing, and promoting the Services and content made through them. The licence continues for distributed copies, backups, records, promotional materials already produced, and legal compliance even if the original is later removed. Where applicable law permits, you waive or agree not to assert moral rights only to the extent needed for those uses.
9.4 You represent that you have the rights and permissions necessary to submit the UGC and grant the licence above, and that the UGC does not infringe another person's intellectual-property, privacy, publicity, contractual, or other rights.
9.5 We and service providers acting for us may monitor or moderate UGC, but we do not guarantee its accuracy, quality, integrity, or availability. You may encounter material that you consider offensive or objectionable. We do not endorse user statements merely because they appear in a Service.
9.6 Report suspected violations or misuse to [email protected] or through the available in-game reporting tool. We may review the report and take proportionate action, including removal of UGC or restriction, suspension, or termination of an Account. We may also act against a person who knowingly submits a materially false report in bad faith.
9.7 We may remove UGC with or without advance notice when we reasonably believe removal is necessary to enforce these Terms, comply with law, protect users, or operate the Services. We may disclose UGC and identifying information to a rights holder, authority, or other party when legally required or when reasonably necessary to investigate a valid claim, subject to applicable law and the Privacy Policy.
9.8 UGC submitted to a public profile, chat, forum, guild, leaderboard, social feed, or community feature should not be treated as confidential. Other users may view, copy, quote, record, or share it, and removal from our active systems may not remove copies already made by others. Keep your own copy of material that matters to you because we do not promise that UGC will be stored indefinitely or can always be recovered.
9.9 Suggestions, concepts, or feedback sent to us without a separate written agreement are not confidential. We may evaluate and use them without payment or attribution, provided that this does not transfer ownership of unrelated material you already own or override a right that cannot be waived by law.
10.1 “Virtual Items” means limited rights to access or use digital features or content in a Service, including unlockable content, multiplayer functionality, virtual assets, achievements, points, coins, and virtual currency. “Virtual Currency” means a type of Virtual Item represented as in-game coins, gems, points, credits, or another digital unit used within the relevant Service. When you earn or pay for a Virtual Item or Virtual Currency, we grant you a personal, limited, non-transferable, non-sublicensable, revocable, and non-exclusive licence to use it within that Service.
10.2 Virtual Items have no monetary value outside the Services and are not property, stored value, or legal currency. You may not sell, trade, transfer, or exchange them for cash except through a feature that we expressly authorise. A payment for a Virtual Item is generally final and non-refundable once delivery begins, except where these Terms, the platform's policy, or applicable law provides otherwise.
10.3 If you are an adult, you are responsible for purchases made through your Account, including purchases made by a person whom you allow to use your Account or device. If you are a minor, you may make a purchase only with the consent and supervision of your parent or legal guardian, who is responsible for the purchase. We encourage guardians to use platform parental controls.
10.4 An order for Virtual Items or Virtual Currency is an offer to purchase a limited licence. If accepted, the item is delivered to the relevant Account. If an item becomes unavailable before it can be delivered, your remedy is to request a refund through the payment processor or platform store, subject to applicable law.
10.5 If you reside in the EEA or United Kingdom, you generally have 14 days to withdraw from a distance purchase of digital content. By requesting immediate delivery of a Virtual Item, you expressly consent to performance beginning during that period and acknowledge that, where the law permits, you lose the withdrawal right once delivery begins. Nothing in these Terms limits a non-waivable consumer right.
10.6 Depending on the Game, you may obtain a Virtual Item by purchasing it, earning it through play, receiving it as a permitted gift or reward, redeeming an authorised code, or participating in an event. The rules, availability period, odds disclosure where applicable, eligibility conditions, and permitted uses shown in the relevant Game or offer form part of the item description. An item is normally usable only in the Game and Account for which it was issued.
10.7 We may manage, regulate, balance, rename, modify, substitute, limit, or remove a Virtual Item as the Service evolves, subject to applicable law. We may correct an Account balance or entitlement where an item was credited by mistake, duplicated, obtained through fraud or a technical exploit, refunded, charged back, or transferred through an unauthorised channel. We will not remove legitimately earned or purchased access arbitrarily, and material changes remain subject to the notice and consumer-rights provisions in these Terms.
11.1 We aim to display accurate prices for Services, Games, and Virtual Items. A Game, website, or third-party store may occasionally display an incorrect price or description. We may correct an error and change a price before your order is accepted. If we cannot fulfil an order at the displayed terms, we will not charge you or will arrange an appropriate reversal or refund.
11.2 Payment-card holders are subject to validation and authorisation by the card issuer or platform payment provider. If the issuer or provider refuses to authorise payment, the order will not be accepted, and we are not responsible for delay or non-delivery caused by that refusal.
11.3 You must comply with the terms of your chosen payment method. We or the relevant platform may add or remove payment methods, impose transaction limits, or require additional authentication. Prices may include or exclude taxes depending on the store, billing location, and applicable law; you are responsible for taxes that the platform or law requires you to pay.
11.4 The store may bill in a currency different from the one used by your bank or payment account. Your provider may apply an exchange rate, foreign-transaction fee, mobile-carrier charge, or other fee that we do not control. Review the final price and billing details before confirming. Keep the store receipt or order reference because it may be needed to verify delivery, investigate an Account compromise, or request a lawful refund.
12.1 Purchase orders are subject to acceptance and availability. An acknowledgement, pending status, or receipt of an order request does not necessarily mean that the order has been accepted; it confirms only that the request was received.
12.2 Your order is an offer to purchase the relevant Service or limited digital licence. The formation of the contract occurs when we or the platform accepts the order and makes the purchased content available, at which point the applicable payment account may be charged.
12.3 If an order cannot be processed, we or the platform will provide the available reason where practicable. Platform-store terms may govern payment processing, invoicing, cancellation, and refunds in addition to these Terms.
13.1 Except where required by law or a platform policy, we do not provide a refund merely because: you were deceived by another player, although we may try to assist with Account recovery; an Account was suspended or terminated for a violation; unauthorised software was used; a Service or Virtual Item was lawfully discontinued; you voluntarily stopped using or deleted an Account; or you changed your mind after digital content was delivered.
13.2 Refund requests for purchases processed by Apple, Google, or another platform must normally be submitted through that platform. We may provide transaction or entitlement information reasonably needed to investigate the request.
13.3 The EEA/UK withdrawal rule in Section 10.5 applies where relevant. If applicable law provides a stronger refund, cancellation, conformity, or digital-content remedy, that law prevails.
13.4 A refund request should identify the Game, Account, platform, order number, item, date, amount, and reason, while omitting passwords and complete payment credentials. If a purchase resulted from an Account compromise, notify both us and the payment provider promptly, secure the linked email or platform account, and provide any information reasonably needed to distinguish unauthorised activity from a valid purchase. We may remove a refunded entitlement or restore an Account balance so that the same purchase is not retained twice.
14.1 We may limit the quantity or frequency of Virtual Item purchases. Virtual Items may be purchased and used only in places where those activities are lawful and only through us, an authorised platform, or another representative we expressly approve. We may refuse a purchase request for security, fraud-prevention, legal, technical, or operational reasons.
14.2 We use reasonable efforts to operate the Services and correct faults, but maintenance, repairs, improvements, security work, emergencies, and updates may require temporary suspension. Where reasonably possible, we will give notice and keep interruptions as short as practicable.
14.3 We do not guarantee compatibility with every device, platform, operating system, network, software product, peripheral, or connectivity service, and we are not responsible for third-party equipment or services outside our control. We also do not guarantee that every Service is available in every geographic location.
14.4 We may modify functionality, balancing, content, Virtual Items, technical requirements, or availability as the Service evolves. Material changes remain subject to applicable consumer law and the notice principles in Sections 3, 19, and 20.
14.5 You are responsible for a compatible device, current system software, a reliable internet connection where required, and any data, carrier, or access charge imposed by a third party. Offline progress, local files, or settings may be lost if a device is replaced, damaged, reset, or used without completing an available Account-linking or backup process. This paragraph does not excuse a failure by us to provide digital content in conformity with a mandatory consumer guarantee.
15.1 We or the payment provider may cancel, reverse, or seek a chargeback, including permitted transaction fees, where a purchase is incomplete, unauthorised, fraudulent, subject to refund abuse, or otherwise not made in good faith.
15.2 A chargeback or payment reversal may result in removal of the related Virtual Items, correction of a negative balance, temporary restriction of purchases, or an Account review. We will not penalise a user for exercising a legitimate statutory or platform refund right.
15.3 If you recognise a transaction but believe the item was not delivered or was defective, contact the platform or customer support before initiating a bank chargeback where practical. This can allow the transaction to be traced and corrected without an automatic fraud restriction. Nothing in this request prevents you from using a chargeback, refund, complaint, or other remedy that the law or your payment provider gives you.
16.1 Accepted payment methods are those displayed at the point of sale by our store or the relevant third-party platform, such as Apple or Google. The payment provider's terms, authentication requirements, currency conversion, billing rules, and privacy policy also apply to the transaction.
16.2 Purchase only through the Service or an authorised platform or reseller identified by us. We cannot verify or support a code, receipt, currency balance, or Virtual Item bought from an unauthorised marketplace, and such a transaction may expose your Account or payment information to fraud. A gift or promotional code may have product, region, Account, or expiry restrictions stated when it is issued.
17.1 You agree that a Game or other Service may automatically download and install updates, upgrades, patches, security fixes, and additional features that are reasonably necessary to operate, secure, maintain, or improve it.
17.2 These Terms apply to an update unless the update is distributed with separate terms. An update may change technical requirements or functionality; where a material change affects your legal rights, we will provide notice as required by law.
17.3 You may need to install an update, update third-party platform software, or use a supported operating-system version to continue accessing a Service. An older version may be disabled when it cannot connect safely or reliably to current systems. We may also provide an update that supports a new feature or a legitimate business need, provided the change remains consistent with these Terms and applicable consumer law.
18.1 These Terms apply for as long as you download, access, hold an Account for, possess a licence to Virtual Items in, or otherwise use a Game or Service. They continue until you delete or cancel the relevant Account, remove the Service and stop using it, or we terminate the applicable licence.
18.2 Provisions that by their nature should survive termination, including ownership, accrued payment obligations, appropriate UGC licences, liability limits, dispute provisions, and record-retention rights, continue to the extent permitted by law.
19.1 All intellectual-property rights in the Services, Games, Virtual Items, and Content belong to us, our licensors, or our affiliates. You acquire only the limited right to use them under these Terms and do not acquire ownership of a Game, Account, Virtual Item, or Content.
19.2 Any use of our intellectual property outside the licence granted in these Terms requires our prior written authorisation. Nothing in these Terms grants a right by implication, estoppel, or otherwise beyond the express licence.
19.3 We may stop offering a Game or Service, temporarily or permanently. When a Service is discontinued, the associated licence may be suspended or terminated and the Account or relevant content may become unavailable. We will use reasonable efforts to provide advance notice through our website, a push notification, an in-game alert, email, or another appropriate channel.
19.4 Unless applicable law requires otherwise, discontinuation does not create an automatic right to a refund, replacement benefit, or compensation. We will honour any mandatory consumer remedy and applicable platform policy.
19.5 Our names, logos, Game titles, character names, artwork, trade dress, domain names, and other source identifiers may be protected by copyright, trademark, design, unfair-competition, or similar laws. You may not register, imitate, alter, remove, obscure, or use them in a way that suggests sponsorship, endorsement, employment, partnership, or official status without prior written permission.
19.6 You must not remove or alter copyright, trademark, patent, confidentiality, attribution, digital-rights-management, or other proprietary notices included in the Services. You must not bypass a technological measure used to control access to protected Content except to the limited extent that applicable law expressly permits and does not allow that restriction to be waived by contract.
19.7 Content licensed to us by a third party remains owned by that licensor. Restrictions protecting that Content apply in addition to our own rights, and the licensor may enforce those restrictions where the law and the applicable licence permit. No purchase of Virtual Items transfers an underlying intellectual-property right.
20.1 Acting reasonably, we may suspend, restrict, or terminate access to a Game, Virtual Item, or other part of the Services, and suspend or terminate the related licence, if:
20.2 For a non-serious first breach, we will generally try to provide a warning and a reasonable opportunity to remedy the issue. We may terminate without a prior warning for a serious or repeated breach, fraud, cheating, security attack, unlawful conduct, risk to a child or another user, or where advance notice would undermine an investigation or legal duty.
20.3 We will notify you through email, the relevant app, our website, or another suitable channel where reasonably practicable. On termination, the applicable rights and licences end and you must stop using the affected Service.
20.4 Whether termination is voluntary or involuntary, you are not automatically entitled to compensation or reimbursement for Virtual Items. This does not exclude a refund required by applicable law or platform policy.
20.5 You may challenge an Account action through the support route in Section 23. Identify the action, affected Account, approximate date, and why you believe it should be changed. We may maintain the restriction while reviewing it and may uphold, reduce, remove, or replace the action after considering the available evidence. Do not create or use another Account to evade an active restriction; doing so may lead to action against linked Accounts. We may withhold evidence that would expose another user, a confidential detection method, a security vulnerability, or a legal restriction.
20.6 Suspension or termination does not cancel obligations or liabilities that arose before the action, including valid payment obligations, chargeback investigations, indemnity obligations, evidence preservation, or rights that expressly survive under Section 18. Where only one feature, Game, or Account is affected, we may limit the action to that part when a narrower response adequately protects the Services and other users.
21.1 The Services may contain links to or integrations with third-party websites and services. We do not control those services and are not responsible for their content, availability, security, or collection, use, or disclosure of personal information. A link does not mean that we endorse the third party.
21.2 Review the third party's terms and privacy policy before using its service or providing information. Our Privacy Policy explains the third-party resources currently loaded by the Mobile Goddess website.
22.1 The Services are provided “as is” and “as available”. To the fullest extent permitted by law, we do not give express, implied, or statutory warranties that a Service will be available at every time or location; uninterrupted or free from errors, bugs, corruption, interference, hacking, or viruses; compatible with every device or network; or completely accurate or reliable.
22.2 To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for loss of data, profits, revenue, opportunity, business, anticipated savings, or goodwill, whether the claim arises in contract, tort, strict liability, statute, or another legal theory and whether or not the possibility of the loss was disclosed.
22.3 To the maximum extent permitted by law, our aggregate liability for all claims arising from a particular Game, Service, event, or these Terms will not exceed the amount you actually paid us for the affected Game or Service during the 12 months before the event giving rise to the first claim. A platform refund or other amount paid directly by a platform is governed by that platform's process.
22.4 We are not responsible for loss caused by equipment, software, internet access, platform services, payment services, or other systems outside our reasonable control; by your failure to install a required update or protect an Account; or by unlawful conduct of another user, except to the extent that the loss results from our breach of a duty that applicable law does not allow us to exclude. Keep independent copies of UGC and records that you need because the Services are not a permanent storage service.
22.5 Some jurisdictions do not permit particular warranty exclusions, damage exclusions, or liability caps. In those jurisdictions, each exclusion or limit applies only to the fullest extent permitted. Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, wilful misconduct, or any other liability that cannot lawfully be excluded or limited, and nothing limits a non-waivable consumer right.
23.1 If you need customer support, wish to report abusive behaviour, identify a fault, challenge an Account action, or make another complaint about a Game, Virtual Item, or Service, contact us through the available in-game support tool or at [email protected].
23.2 Provide enough information for us to identify the relevant Account, transaction, content, or incident, but do not send passwords, full payment-card details, or unnecessary sensitive information.
23.3 We may acknowledge a report, request additional evidence, route it to the appropriate support, payment, safety, technical, or privacy team, and preserve relevant records while it is reviewed. Response time depends on urgency, complexity, language, platform involvement, and whether another person or authority must be consulted. A safety, fraud, or security report may receive priority. We may not be able to disclose the outcome of action taken against another user.
24.1 We aim to resolve disputes amicably. Before starting formal proceedings, please send a Notice of Dispute to [email protected] containing your name and contact information, a description of the issue and its basis, relevant Account or transaction information, and the remedy you seek. We may send a notice to the email or billing address associated with your Account.
24.2 Our customer-support team will first try to resolve the matter. If necessary, the matter may be escalated to a senior support representative or management. Nothing in this informal process prevents either party from seeking urgent relief or exercising a right that cannot be waived.
24.3 These Terms are governed by the laws of Hong Kong SAR, without regard to conflict-of-law rules, except where mandatory consumer law in your place of residence provides otherwise.
24.4 If a dispute cannot be resolved informally, it shall be finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration is Hong Kong, the tribunal will consist of one arbitrator, and the language is English.
24.5 This Section does not deprive you of a non-waivable right to bring proceedings before a court or consumer body in your place of residence.
24.6 “Dispute” includes a claim or controversy arising out of or relating to these Terms, a Game or Service, a purchase or Virtual Item, marketing, an Account action, or the relationship between you and us, whether based on contract, tort, statute, misrepresentation, or another legal theory. The arbitrator may determine questions about the existence, scope, interpretation, and enforceability of the arbitration agreement, subject to any mandatory rule that reserves a question for a court.
24.7 The arbitration may be conducted using documents, a remote hearing, or an in-person hearing as the tribunal and applicable rules permit. The tribunal may grant any individual remedy available under the governing law and will provide a reasoned award where required by the rules. Fees and costs are allocated under the HKIAC Rules and applicable law. Either party may seek urgent interim or protective relief from a competent court without waiving arbitration.
24.8 The parties may disclose information about a dispute when reasonably necessary to pursue or defend the claim, comply with law, obtain professional advice, enforce an award, or protect a legal right. Otherwise, they should preserve the confidentiality protections provided by the HKIAC Rules. If part of this Section is invalid, the remaining lawful parts continue to apply.
25.1 These Terms and the documents incorporated by reference form the entire agreement between you and us concerning their subject matter and replace earlier terms on the same subject.
25.2 The limitations, exclusions, and protections in these Terms also benefit our licensors, successors, and permitted assigns where appropriate. Headings are for convenience and do not alter interpretation.
25.3 If we delay or fail to enforce a provision, that does not waive our right to enforce it later. A waiver is effective only if clearly given for the relevant circumstances.
25.4 If a court or tribunal finds a provision invalid or unenforceable, it should be interpreted or modified to the minimum extent necessary to reflect the original lawful intention, and the remaining provisions stay in force.
25.5 We may transfer all or part of our rights or obligations under these Terms as part of a corporate reorganisation, financing, merger, acquisition, asset transfer, service restructuring, appointment of a new operator, or another lawful transfer, provided we take reasonable steps to avoid materially prejudicing your rights. You may not transfer your rights or obligations without our written permission, except where applicable law permits it.
25.6 A person who is not a party to these Terms has no right to enforce them, except for a licensor, successor, or other beneficiary expressly identified in these Terms.
25.7 The English version is the controlling version unless applicable law requires a local-language version to control. A translation is provided for convenience and access. References to “including” are illustrative and do not limit the words that precede them. Electronic acceptance, records, notices, and transactions may be used to the extent permitted by law.
26.1 We may send service-related emails, text messages, push notifications, alerts, in-game notices, and other messages about important announcements, legal notices, security, maintenance, updates, features, products, events, offers, and promotions, subject to applicable consent and marketing laws.
26.2 Your device or the relevant Game may ask you to allow or deny optional notifications. If you decline, you will not receive those optional alerts. You may later opt out through the Game's settings, the device notification settings, an unsubscribe mechanism, or another method described in the Privacy Policy.
26.3 We may still send essential transactional, security, legal, Account, or purchase messages where permitted by law, even if you opt out of marketing.
26.4 Keep the contact information linked to your Account reasonably current and check in-game notices when using the Service. We will use a contact route reasonably suited to the notice. Whether and when a notice becomes effective remains subject to any delivery, form, timing, receipt, and consent requirement imposed by applicable law.
27.1 “Force majeure” means an event beyond the reasonable control of the affected party, including war, civil unrest, armed conflict, terrorism, nuclear, chemical or biological contamination, pandemic, epidemic, strike, government action, change in law, natural disaster, power or data loss, major internet or telecommunications failure, unscheduled hosting failure, or another comparable event.
27.2 We are not required to perform an obligation to the extent and for the period that a force-majeure event prevents performance. A reasonable restart, data-integrity, security, or service-restoration period may continue after the immediate event ends. We will use reasonable efforts to reduce the effect of the event and resume performance when reasonably possible.
27.3 If the event continues for more than four consecutive months and materially prevents operation of a Game, Virtual Item, or Service, we may terminate access to the affected Service by giving notice. Mandatory consumer rights remain unaffected.
27.4 A force-majeure event does not excuse an obligation that the event does not actually prevent, and it does not permit either party to retain money or deny a remedy where mandatory law requires repayment or another result. We may change infrastructure, suspend a feature, limit access, or use a staged restoration when reasonably necessary to protect people, data, Accounts, and system integrity during recovery.
27.5 Where practicable, we will communicate a material interruption and restoration status through the Game, website, store page, email, push notification, or another available channel. You remain responsible for third-party connectivity, device, and platform charges during an interruption unless the relevant provider or applicable law states otherwise.
GWSVIP · [email protected] · See also our Privacy Policy.